How do I open S&CC account after getting my new HDB flat?
All new HDB flat owners will have their Service & Conservancy Charges (S&CC) account automatically set up by the HDB when they collect their home keys.
How much is my monthly S&CC charges?
To find out more on Services & Conservancy Charges, please click here.
When is the S&CC payment due and payable?
S&CC is due on the 1st of every month and payable within the month. In line with sustainability, the Town Council does not send monthly bills to the residential units. For payment matters, you may visit NSTC offices, send an email to feedback@nstc.org.sg, or call us at 6758 0129.
How do I check my outstanding S&CC balance?
You may check your outstanding S&CC balance with these simple steps:
- Visit our S&CC page.
- Click on the big red button ‘Pay Online Now’
- Select ‘Service & Service Conservancy Charges’
- Select ‘Account No.’ OR ‘NRIC and Postal Code’ and key in the details
- Click ‘Proceed’
What are the modes of payment?
Residents can pay their S&CC via the following ways:
- Cash, NETS, or Credit Card payment at NSTC offices
- AXS or S.A.M Machine
- Internet Banking
- Inter-bank GIRO
- PayNow
- Cheque or Money Order (Payable to “Nee Soon Town Council”)
How can I apply for GIRO/Recurring Credit Card Scheme (RCCS) payments?
- The application forms can be obtained at any of the NSTC offices here
- GIRO Application form can also be downloaded here
- RCCS Application form can also be downloaded here
- Click here for list of participating banks
How much and when are the S&CC rebates disbursed?
Each year, the government announces the S&CC rebates for the eligible HDB households during the Committee of Supply Debate (Budget Debate). The quantum of rebates is determined by the Ministry of National Development (MND) based on HDB room types. Eligible HDB households may receive S&CC rebates over four months in January, April, July, and October. Click here to find out if you are eligible for the S&CC rebates, and how much rebates your household will receive for the year.
Why are the penalty/legal fees incurred?
To ensure the continuous upkeep and maintenance of your residential estates, the Town Council engages multiple contractors to provide essential services such as building maintenance, sanitation, horticulture, pest control, conservancy, and lift operations. Penalty fees are enforced to deter late payments, safeguarding the timely execution of these crucial maintenance and upgrading works. These charges serve to avoid any negative impacts on cash flow, and ensuring timely payment of S&CC will assist the Town Council in guaranteeing that our contractors receive payment according to their contractual agreements.
What are the penalty fees imposed?
Service and conservancy charges are due on the 1st of each month without demand. If payment is late for the current month, the penalty charge will apply from the following month onwards until full payment is received. Kindly refer to the S&CC page for more info.
Penalty for late payment are as follows:
- 1-room – $1.00
- 2-room – $2.00
- 3-room – $3.00
- 4-room – $4.00
- 5-room – $5.00
- Executive – $6.00
I have arrears and am unable to pay my S&CC. Can I apply for an instalment plan?
If you are facing financial difficulty and would like to request an instalment plan for your S&CC, please contact us via email at feedback@nstc.org.sg. Kindly include your name, address, and contact details in your email. Our finance team will review your request and get in touch with you to discuss possible arrangements.
Please note that approval for an instalment plan is considered on a case-by-case basis.
Can my penalty/legal fees be waived off?
Unfortunately, we do not waive off legal fees. However, requests for waiver of penalty is on a case-by-case basis, and is subject to the Town Council’s approval.
How can I sign up for the SMS Notification Service?
Residents can save trees and stand to win lucky draw prizes by signing up for the SMS Notification Service here.
What information will I receive after signing up for the SMS Notification Service?
Residents will be notified of their outstanding S&CC amount (if any) for the month, via SMS notification(s).
Will I still receive S&CC reminder letters if I have signed up for the SMS Notification Service?
Residents will not receive hard copies of reminder letters for their S&CC after signing up for the SMS Notification Service.
Am I able to register with more than one mobile phone number?
No, each resident can only sign up with one registered mobile phone number.
How do I open S&CC account after getting my new HDB flat?
All new HDB flat owners will have their Service & Conservancy Charges (S&CC) account automatically set up by the HDB when they collect their home keys.
How much is my monthly S&CC charges?
To find out more on Services & Conservancy Charges, please click here.
When is the S&CC payment due and payable?
S&CC is due on the 1st of every month and payable within the month. In line with sustainability, the Town Council does not send monthly bills to the residential units. For payment matters, you may visit NSTC offices, send an email to feedback@nstc.org.sg, or call us at 6758 0129.
How do I check my outstanding S&CC balance?
You may check your outstanding S&CC balance with these simple steps:
- Visit our S&CC page.
- Click on the big red button ‘Pay Online Now’
- Select ‘Service & Service Conservancy Charges’
- Select ‘Account No.’ OR ‘NRIC and Postal Code’ and key in the details
- Click ‘Proceed’
What are the modes of payment?
Residents can pay their S&CC via the following ways:
- Cash, NETS, or Credit Card payment at NSTC offices
- AXS or S.A.M Machine
- Internet Banking
- Inter-bank GIRO
- PayNow
- Cheque or Money Order (Payable to “Nee Soon Town Council”)
How can I apply for GIRO/Recurring Credit Card Scheme (RCCS) payments?
- The application forms can be obtained at any of the NSTC offices here
- GIRO Application form can also be downloaded here
- RCCS Application form can also be downloaded here
- Click here for list of participating banks
How much and when are the S&CC rebates disbursed?
Each year, the government announces the S&CC rebates for the eligible HDB households during the Committee of Supply Debate (Budget Debate). The quantum of rebates is determined by the Ministry of National Development (MND) based on HDB room types. Eligible HDB households may receive S&CC rebates over four months in January, April, July, and October. Click here to find out if you are eligible for the S&CC rebates, and how much rebates your household will receive for the year.
Why are the penalty/legal fees incurred?
To ensure the continuous upkeep and maintenance of your residential estates, the Town Council engages multiple contractors to provide essential services such as building maintenance, sanitation, horticulture, pest control, conservancy, and lift operations. Penalty fees are enforced to deter late payments, safeguarding the timely execution of these crucial maintenance and upgrading works. These charges serve to avoid any negative impacts on cash flow, and ensuring timely payment of S&CC will assist the Town Council in guaranteeing that our contractors receive payment according to their contractual agreements.
What are the penalty fees imposed?
Service and conservancy charges are due on the 1st of each month without demand. If payment is late for the current month, the penalty charge will apply from the following month onwards until full payment is received. Kindly refer to the S&CC page for more info.
Penalty for late payment are as follows:
- 1-room – $1.00
- 2-room – $2.00
- 3-room – $3.00
- 4-room – $4.00
- 5-room – $5.00
- Executive – $6.00
I have arrears and am unable to pay my S&CC. Can I apply for an instalment plan?
If you are facing financial difficulty and would like to request an instalment plan for your S&CC, please contact us via email at feedback@nstc.org.sg. Kindly include your name, address, and contact details in your email. Our finance team will review your request and get in touch with you to discuss possible arrangements.
Please note that approval for an instalment plan is considered on a case-by-case basis.
Can my penalty/legal fees be waived off?
Unfortunately, we do not waive off legal fees. However, requests for waiver of penalty is on a case-by-case basis, and is subject to the Town Council’s approval.
How can I sign up for the SMS Notification Service?
Residents can save trees and stand to win lucky draw prizes by signing up for the SMS Notification Service here.
What information will I receive after signing up for the SMS Notification Service?
Residents will be notified of their outstanding S&CC amount (if any) for the month, via SMS notification(s).
Will I still receive S&CC reminder letters if I have signed up for the SMS Notification Service?
Residents will not receive hard copies of reminder letters for their S&CC after signing up for the SMS Notification Service.
Am I able to register with more than one mobile phone number?
No, each resident can only sign up with one registered mobile phone number.